Returns & refunds

We want you to like what arrives. If you do not, here is how it works — written plainly, with no fine print designed to trip you up.

The window

You have 7 days from delivery to raise an exchange or return request.

What we accept back

Items must be unused, unworn and in their original packaging, with all tags and pouches included. Jewellery that has clearly been worn cannot be resold and cannot be accepted.

What we cannot accept

Nose pins — for hygiene reasons, unless they arrive damaged or are not what you ordered.
Items marked final sale at the time of purchase.
Gift wrap and other services, which are consumed on fulfilment.
Items returned after the 7-day window, or returned worn or damaged by use.

How refunds are issued

This is the part worth reading carefully.

Store credit or a gift card is our standard refund. It is issued on approval, never expires, and can be used on anything on the site.
Money is returned to your original payment method only where the fault is ours or the payment went wrong: a duplicate charge, a payment taken for an order we could not fulfil, an item that arrived damaged or defective, or the wrong item being sent.

Where a bank refund is due it is initiated within 5 working days of approval and typically reaches your account 5 to 10 working days after that, depending on your bank.

Damaged or wrong items

Send us a photograph within 48 hours of delivery. We will replace the item or refund it to your original payment method. You will not pay return shipping when the fault is ours.

Return shipping

For change of mind or size, the cost of returning the item is yours. Where the fault is ours, it is ours.

Exchanges

The fastest route is a return for store credit and a fresh order, so your replacement ships immediately rather than waiting for the original to travel back.

Cancellations

Orders can be cancelled for a full refund any time before dispatch. Once handed to the courier we cannot recall a parcel; use the return window instead.

No warranty or repair service

We do not offer a warranty, guarantee or repair service on our jewellery. We are a small brand selling affordable handmade brass at honest prices, and we would rather say so clearly than imply cover we do not provide. Normal wear, tarnishing from perfume or water, and damage from misuse are not covered. What we stand behind is that the item arrives as described and undamaged — and if it does not, we fix it.