Frequently asked questions

UPI, credit and debit cards, netbanking, and Cash on Delivery. Prepaid orders occasionally carry an extra discount — it will show in the cart if it applies.

Yes, across most Indian pin codes. If COD is not available for yours, the option will not appear at checkout.

Write to us within a few hours of ordering and we will do our best. Once a parcel is handed to the courier we cannot recall it — at that point, use the exchange window instead.

For bulk, gifting or wedding-party orders, email us and we will work something out.

We dispatch in 24–48 hours. Delivery is usually 3–6 working days depending on your pin code.

Free on orders over ₹999. Below that a flat fee applies and it is shown in the cart before you pay.

For Delhi NCR we can arrange same-day or next-day delivery by Porter. Porter's charges are payable at delivery. Write to us right after ordering if you need this.

You get a tracking link by email and SMS as soon as the parcel is picked up. You can also use our track order page.

Not yet. We are India-only while we get the basics right.

7 days from delivery for an exchange or store credit, on unused pieces in their original packaging. Full detail in our returns & refunds policy.

As store credit or a gift card, which never expires. Money is returned to your original payment method only where we got the order wrong — a duplicate charge, a wrong or damaged item, or a failed delivery.

For hygiene reasons, no — unless it arrives damaged or is not what you ordered, in which case we will replace it.

Send us a photo within 48 hours of delivery and we will replace it or credit you. No argument.

Oxidised brass, nickel-free, finished by hand. It is not silver and we do not claim it is — it is brass, blackened deliberately, at a price that lets you own several.

Our pieces are coated to resist that. Keep them dry and away from perfume and they will behave. If a piece reacts on you within the exchange window, tell us and we will sort it out.

Oxidised jewellery is blackened on purpose, so there is no bright plating to wear off. With normal care the finish deepens rather than disappears.

No. We are a small brand at honest prices and we do not offer warranty or repair services — that is stated plainly in our terms. What we do offer is a straightforward 7-day exchange if something is wrong.

Wear it last, take it off first, keep it dry, store it in its pouch. Full guide on our jewellery care page.

Our size guide has a thread-and-ruler method that takes two minutes and is accurate enough.

No. Everything is chosen to be light enough to wear all day — statement look, not statement weight.

Exchange it within 7 days, unused and in its packaging, and we will send the right size.

Yes — tick Make it a gift in the cart for ₹99. Your order arrives in an Urban Tevar keepsake box with a ribbon and a handwritten note card.

Leave it in the order notes at checkout and we will write it on the card by hand.

No. We never include an invoice in gift-wrapped parcels.