Grievance redressal
In line with the Consumer Protection (E-Commerce) Rules, 2020, this page names the person responsible for complaints and the time in which you can expect an answer.
Grievance Officer
Name: Nikhil Aggarwal
Designation: Founder, Urban Tevar
Email: support@urbantevar.com
Hours: Monday to Saturday, 10am to 6pm IST
How to raise a complaint
- Email us with your order number and what went wrong. Photographs help when the issue is with the item itself.
- You will get an acknowledgement within 48 hours with a reference number.
- We aim to resolve every complaint within 15 days of acknowledgement, and faster where we can.
If you are not satisfied
You may escalate to the National Consumer Helpline on 1915 or through the government portal at consumerhelpline.gov.in.
Contact details on this page must be kept current — update them here if the officer or email changes.